Telephone (please ask for Jenny)
+44 (0) 1728 628259
Please try the landline first as we have a very poor mobile signal here.
+44 (0) 7979 717415
We want all our customers to be happy with their purchases. If you are not satisfied with the colour or the product is defective in some way we will happily exchange the item or refund the purchase price, provided that the item is returned to us immediately and is received by us within 21 days of our original e-mail notification of delivery in the same condition as when it was posted to you. Any custom-made items can only be returned for manufacturing defects.
We understand that our customers need to try on the Pashmina to ensure that you are fully satisfied. However, we cannot accept the return of any item that has been soiled or spoilt, has been worn outside, or is not in the same condition as when it was posted to you… i.e. wearing the Pashmina for the evening and sending it back smelling of perfume would not be acceptable.
If you are not completely satisfied, please first e-mail us at:
If you need to return an item to us, please send it by first class mail to the address shown on the delivery note.
We are a family-run business located in Suffolk, England. We have a reliable and trusted supplier in Nepal, with a small factory employing around 40 local people.
Our operating costs are extremely low and we are therefore able to pass on the benefits to our customers by offering high quality Pashmina products at a very low price.