Delivery Terms

about-pashmina

Free Delivery

We believe that the price you see advertised on our site should be the same price that you pay at the checkout. We too find it irritating when shopping to get to the checkout and be charged extra for delivery, so that is why we have included the cost of delivery in our prices. We are committed to this policy, even though delivery costs have increased again recently.

We aim to process all orders within 24 hours and to send the parcel on the same day or next working day, although there may be times when this is not possible. Our pashminas are sent by Royal Mail first-class post with proof of posting.  Royal Mail aim for delivery within the UK on the next working day, although this is not guaranteed and at busy times (like Christmas) delivery to addresses in the UK can take between 2 to 5 working days. For addresses in Europe, please allow 3-7 working days and for addresses elsewhere in the world, please allow 14-28 days for delivery.

We will email you to confirm when your pashmina has been sent.  Please contact us if you need your pashmina urgently i.e. within the next few days.  There may be factors beyond our control that delay the arrival of your pashmina, in which case please wait 5 days from the date you expected to receive the order before contacting us.

Express Mail Service

All our prices include free delivery to your door, normally within a few days. However we also offer a Special Delivery™ option that guarantees delivery of your pashmina to addresses in the UK by 1pm on the next working day (Monday to Friday) and this service costs an extra £7.65. For next day delivery orders must be received by 12 noon Monday to Friday.  Royal Mail Special Delivery will need to be signed for.  Guaranteed Saturday delivery by 1pm is also available up to 12 noon on Fridays, and costs £12.18.

Please call us if you would like to order the Special Delivery™ service and to ensure that your chosen pashmina is in stock. We will always do our best to help.